Remote desktops & virtualization

Topic 09 · Technical Foundations

Remote desktops & virtualization

Many users don't work on a local desktop at all: they connect to a virtual one hosted elsewhere. Learn the vocabulary to tell these environments apart, because the fix and the route differ.

In this topic

1. 01What VDI is1 min
2. 02Persistent vs non-persistent1 min
3. 03AVD, Citrix, DevBox, thin clients2 min
4. 04Device vs connection vs session1 min
5. 05Standard first moves1 min
6. 06Routing by environment1 min

What you'll learn

• Tell the common virtual-desktop environments apart (AVD, Citrix, DevBox, thin clients).
• Apply the 'local device, connection, or virtual session?' triage split.
• Run standard first moves (e.g. a session reset) and find a prior ticket before re-investigating.

Coming soon