Servers & infrastructure

Topic 07 · Technical Foundations

Servers & infrastructure

You won't administer servers at L1, but you need enough of a model to know where an issue sits: the user's device, the network in between, or a service running on a server somewhere.

In this topic

1. 01What a server is & common roles2 min
2. 02On-prem vs cloud1 min
3. 03The client → network → server path2 min
4. 04Wide outage vs single-user2 min
5. 05Finding service status1 min

What you'll learn

• Localise a fault along the client → network → server path.
• Tell a wide outage (many users, one service) from a single-user problem.
• Check service-status and known-issue sources before troubleshooting.

Coming soon