Devices & hardware

Topic 02 · Technical Foundations

Devices & hardware

The physical layer: what the user is actually holding or sitting at. Learn to identify a device precisely and tell a hardware fault apart from a software or account one.

In this topic

1. 01Device types2 min
2. 02Peripherals & docking2 min
3. 03Identifying a device1 min
4. 04Hardware vs software vs account2 min
5. 05When to route onsite1 min

What you'll learn

• Identify a device precisely by hostname or asset tag before you triage.
• Tell a hardware fault apart from a software or account problem.
• Know what onsite or field support needs from you before you hand off.

Coming soon