Email & collaboration

Topic 04 · Technical Foundations

Email & collaboration

Email and collaboration tools, commonly Outlook and Teams, generate a steady stream of tickets. Most are recognisable patterns with standard first moves.

In this topic

1. 01Mailboxes & distribution lists2 min
2. 02Calendars & delegation1 min
3. 03Messaging & meetings2 min
4. 04Standard first moves1 min
5. 05Client-side vs service-side1 min

What you'll learn

• Apply the standard first moves to common Outlook and Teams faults.
• Use the web client to tell an app problem from an account one.
• Tell a one-user client-side issue from a service-side outage.

Coming soon