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Identity & accounts

Topic 01 · Technical Foundations

Identity & accounts

Among the highest-volume tickets a Service Desk sees. Learn to read an account before you change it: checking the state first is core L1 work.

Reward
+175 Valor
Time
~8 min
Level
Foundational

In this topic

  1. 01Directory services2 min
  2. 02Password resets2 min(locked, finish the previous section first)
  3. 03Lockouts & account states2 min(locked, finish the previous section first)
  4. 04MFA1 min(locked, finish the previous section first)
  5. 05Joiners, movers, leavers1 min(locked, finish the previous section first)