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Lockouts & account states

“I can’t log in” is one sentence with several very different causes. The account’s state tells you which one you’re looking at, and reading it correctly is one of the most valuable L1 skills there is.

The four states

Section titled “The four states”
ActiveSigns in fine→ Nothing to fix hereLockedToo many bad tries→ Unlock (or wait it out)DisabledAn admin turned it off→ Don't just re-enable, ask whyExpiredPast its password/end date→ Renew or reset by policy
Locked is not disabled. Read the state first: the fix for each is different.
  • Active: signs in fine. If the user still can’t get in, the problem is somewhere else (a typo, a specific app, the network). The account itself is healthy.
  • Locked: too many failed sign-in attempts tripped a temporary safety lock. Usually a quick unlock (or a short wait) fixes it. Worth a gentle check: why the bad attempts? A forgotten password, or a device hammering an old one?
  • Disabled: someone deliberately switched the account off (a leaver, a security hold). Don’t just re-enable it: find out why it was disabled first.
  • Expired: the account or its password has passed an end-date. Renew or reset it by policy.

Locked is not disabled

Section titled “Locked is not disabled”

This is the distinction to lock in: a lock is a temporary trip the system applied, cleared by an unlock. Disabled is a deliberate switch a person flipped, and re-enabling blindly can undo exactly what they intended. Same “can’t log in” symptom, completely different response.