Printing, files & permissions

Topic 05 · Technical Foundations

Printing, files & permissions

Two perennial Service Desk topics that share one theme: access. The key skill is telling a connectivity problem apart from a permissions problem.

In this topic

1. 01Printing & print queues2 min
2. 02Network vs local printers1 min
3. 03File shares (drives & UNC paths)2 min
4. 04Permissions vs connectivity2 min
5. 05Who owns permissions1 min

What you'll learn

• Tell a connectivity problem ('can't reach it') apart from a permissions one ('not allowed').
• Capture the right details when a user can't reach a printer, drive, or folder.
• Know who owns permissions and storage, so Access Denied gets routed correctly.

Coming soon